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FAQ.
At Secure Lab Services, we understand that our clients may have questions about our mobile drug testing services. That's why we've compiled a list of some common questions and answers. If you don't see the answer to your question here, please feel free to contact us directly.
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How do I schedule a drug testing appointment with your facility?To facilitate the scheduling of your drug test appointment, we offer two convenient options: Click the booking link located at the top of this page to access our online scheduling platform. Alternatively, you may call Secure Lab Services directly at 407-205-7756 to request an appointment over the phone. These avenues ensure accessibility and efficiency in arranging your appointment at your earliest convenience.
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What information do I need to provide when scheduling a drug testing appointment?Please provide your full name, email, and best contact number for scheduling. Additionally, kindly specify the location of the work site where the drug test is to be conducted. We appreciate your cooperation in ensuring a smooth testing process.
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Are there specific hours or days when I can schedule a drug testing appointment?Our appointment scheduling system operates within the hours of 7:00 AM EST to 7:30 PM EST. Should you require a drug test appointment outside of these specified hours, we kindly ask that you contact us directly to request alternative accommodations. We strive to accommodate our clients' needs to the best of our ability and will work with you to find a suitable arrangement. Please feel free to reach out to us, and we will endeavor to assist you promptly.
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How far in advance should I schedule my drug testing appointment?It is recommended to schedule your drug testing appointment at least 24 hours in advance. This advance notice allows the testing facility to adequately prepare for your appointment and ensures that necessary resources and personnel are available to facilitate the process efficiently. By adhering to this guideline, you can help streamline the testing process and minimize any potential delays or inconveniences.
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Can I schedule a drug testing appointment for multiple individuals at once?Certainly! We offer the convenience of scheduling appointments for multiple individuals simultaneously. You may do so through our website's booking system or by contacting us directly to arrange the appointments. This streamlined process ensures efficiency and convenience for coordinating the testing needs of your group. Whether online or via phone, we are here to assist you in scheduling appointments for your team with ease and professionalism.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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